AN 89-year-old gran was left 680 miles away from her family after she got onto the wrong flight – and had to pay more than £900 to make it back.
Joe Winter was travelling with her daughter Hayley Vickery, 58, to Slovenia for her grandson Aaron’s wedding.
After arriving at Luton Airport on April 9, the pair headed for their Wizz Air flight to Ljubljana, the capital city of Slovenia.
Despite getting on the flight okay, it was only after they landed that they realised they were in Poland – 680 miles away – after crew asked if they had been to the country before after they showed them their passports at the landing gate,
Her daughter Hayley told the Mirror that everyone was “beside themselves” which caused a lot of stress for the family.
She added: “My mother was terrible [and] didn’t have her medication.”
After waiting three and a half hours at the airport, with no help from staff, they were told via the Wizz Air phone line that they had to book a hotel in Poland or return to Luton Airport, meaning they would miss the wedding.
The pair were forced to spend the night in Poznan, before paying £270 on a tazi to Warsaw and then a flight to Ljubljana which cost them £700.
Thankfully they were reunited with their luggage when they finally arrived in Slovenia but Hayley said she wanted the airline to apologise, as well as issue a full refund.
She said: “In a really volatile Europe we were boarded onto a plane to Poland and no one knew where we were.
“I would like Wizz Air to apologise and explain what happened, and a full refund.”
A Wizz Air spokesperson told Sun Online Travel: “We are so very sorry for the disruption caused to these passengers who should have arrived in Ljubljana as booked, and we did all we possibly could at the time to ensure they did – in the end – make it to the wedding.
“Along with London Luton Airport and our ground handlers, we are urgently investigating the sequence of events that led to this incident to ensure it never happens again.
“When the passengers concerned arrived in Poznan, Wizz Air made every effort to help by offering hotel accommodation and alternative transport options, however the passengers decided to make their own arrangements to Ljubljana.
“We can confirm that their luggage was urgently processed and arrived on the next flight to Ljubljana the following day. Wizz Air will reimburse all of the expenses these passengers incurred, and have offered some Wizz Air credit, as part of our genuine apology for the inconvenience and disruption caused.”
It isn’t the first time a passenger has ended up in the wrong country after getting on the wrong flight.
Two passengers slammed Ryanair after they boarded the wrong plane to Spain, although the airline said it was their own fault.
Another couple boarded the wrong Ryanair plane and ended up 800 miles away and had no idea until they landed.
And back in 2021, a couple who had booked a Ryanair flight to Spain were left stunned after they ended up 1,200 miles away in Greece instead.
In 2018, a man ended up on the wrong side of the Arctic after boarding a flight 1,400 miles in the opposite direction.